Refund policy

Return and Refund Policy

We want you to be satisfied with your order. In addition to your statutory rights, we offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return under our 30-day policy, the item must be unused, unopened, in the same condition in which you received it, and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, please contact us at hello@star-peptides.co.uk before sending anything back. If your return is accepted, we will provide instructions explaining how and where to return your order.

Please do not send items back without contacting us first.

You can contact us with any questions about a return at hello@star-peptides.co.uk.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is defective or damaged, or you have received the wrong item, please contact us as soon as possible at hello@star-peptides.co.uk so that we can investigate and put things right.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected by this policy.

Exceptions and non-returnable items

For hygiene, safety and product-integrity reasons, certain items may not be eligible for return under our voluntary 30-day returns policy once their packaging or tamper-evident seal has been opened or broken.

Please contact us if you are unsure whether a particular item is eligible for return.

This does not affect any statutory rights you may have, including your rights where goods are faulty, damaged, misdescribed or otherwise not as required by law.

Cancellations and UK consumer rights

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, subject to the exceptions provided by law.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Where the statutory right to cancel applies, we will refund the amount required by law, including the standard delivery charge where applicable. You may be responsible for the direct cost of returning the goods unless the goods are faulty, damaged, incorrect, or we agree otherwise.

Nothing in this policy limits or excludes your statutory consumer rights.

Exchanges

We do not currently offer direct exchanges. If you would like a different eligible item, please contact us regarding the return of your original item and place a new order separately.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be made to your original payment method. Where a refund is required under your statutory cancellation rights, it will be processed within the timescales required by applicable law.

Please remember that your bank or card provider may take additional time to process the refund after it has been issued.

For any questions regarding a refund, please contact hello@star-peptides.co.uk.