Shipping policy

Order processing

Orders are processed on business days, Monday to Friday, excluding UK bank holidays.

We aim to dispatch orders as quickly as possible. Once your order has been dispatched, you will receive confirmation using the contact details provided at checkout.

UK delivery

Delivery options, charges and estimated delivery times are shown at checkout before you complete your purchase.

Any delivery timeframe shown is an estimate unless we expressly state otherwise. Delays may occasionally occur because of circumstances outside our reasonable control.

If there is a significant delay with your order, please contact us at hello@star-peptides.co.uk.

Delivery responsibility

Please ensure that the delivery address you provide at checkout is complete and accurate.

For consumer orders, responsibility for the goods remains with Star Peptides until they are delivered to you, or to another person you have nominated to receive them, except where you independently arrange your own carrier.

Missing or damaged parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at hello@star-peptides.co.uk with your order number and relevant details so that we can investigate.

Incorrect addresses and failed deliveries

We are not responsible for delays caused by an incorrect or incomplete delivery address supplied by the customer. Additional delivery charges may apply where an order needs to be resent because incorrect delivery information was provided.

Contact

For any questions about shipping or delivery, please contact:

Star Peptides
Email: hello@star-peptides.co.uk